Delivery, returns & cancellations

Making & delivering your order

• Cookies are baked fresh to order. Please allow about 7 days from order to delivery.
• We hand-deliver locally within the Tulsa, Oklahoma area — we don’t ship nationally at this time.
• Any local delivery details and timing are confirmed with you after you order.
• You’ll receive a confirmation when your order is placed, and we’ll coordinate your delivery window.

A perishable, handmade product

Because our cookies are fresh, perishable food, we generally cannot accept returns or exchanges once an order has been delivered. We stand behind every box, though — so if something is wrong, we’ll make it right.

If something arrives damaged or wrong

If your order arrives damaged, incorrect, or not in good condition, email us at contact@thecookie.club within 48 hours of delivery with a photo and your order details, and we’ll make it right with a replacement or a refund.

Cancelling a one-time order

Need to cancel a one-time order? Contact us as soon as you can. We can usually cancel or change an order before it goes into production; once it’s baked or shipped, we may not be able to.

Cancelling a Club membership

Club members can manage or cancel a subscription anytime from the account area, which opens the secure Stripe customer portal. Cancelling stops future billing; the current billing cycle and any box already in production are not pro-rated or refunded.